Contact

Get in touch

We’re here to help with orders, shipping and product questions across Australia & New Zealand.
Please leave us a message using the form below — we’ll reply within 24–48 business hours to the email you provide.

Business hours: Mon–Fri, 9:00am–5:00pm (AEST/AEDT, Sydney time)

Order & shipping help

  • Include your order number, name and a brief description.

  • A tracking number will be emailed to you once your order ships.

  • Track anytime at: https://www.17track.net/en

Returns & exchanges

Please read our Return & Refund Policy before sending anything back. Returns are accepted only if the kit is opened for inspection only and all pieces remain attached to the original pre-cut boards/panels with packaging intact. Once parts are punched out/removed or assembly has begun, the kit is considered used and isn’t eligible for return.

Return address (authorised returns only):
Warehouse B2, 30–40 Alfred Road, Chipping Norton NSW 2170, Australia
Request a Return Authorisation via the form before posting any parcel.